Clear Expectations
Our Turnover Standard
Most turnover disputes start with a vague quote. So every unit we take on runs on the same written rules, before, during and after the work.
The One-Scope Rule
One unit, one written scope, one price, approved by you before anyone starts. Every item the unit needs is on it, and anything that is not on it does not get billed.
Every scope includes
- ✓A walk through each room of the empty unit before any number is given
- ✓A written line for every repair, so you can see what each item is and how it gets fixed
- ✓A single price per unit, on paper, that you approve before a crew is booked
- ✓The sequence of trades and the date the unit can be shown
- ✓Your colors, sheen, flooring and checklist, written in wherever your property has a standard
When something changes
- ✓Hidden damage behind a wall or under a floor stops the job at that spot
- ✓You see what turned up and its price, and you decide whether it goes ahead
- ✓The total never grows on its own. Every addition carries your yes
Texts you can expect
- ✓A confirmation once the walkthrough is booked, with the day, time and address
- ✓A note after the visit that your estimate is coming within 24 to 48 hours
- ✓The estimate itself, with the price and a link to approve it
- ✓A message when the job is finished, asking how we did
After the work
- ✓A warranty of 60 to 90 days on our workmanship, set per job
- ✓The term for your unit is named on its scope, so ask before approving if you need it
Hours and how to reach us
- ✓Open seven days, 7:00 AM to 7:00 PM. We are not a 24-hour business
- ✓Anything sent at night by form, email or voicemail is answered once we are open
- ✓Next-day walkthroughs, whenever the calendar has an open slot
- ✓Short-notice, after-hours and weekend work for commercial clients, quoted per job
What we do not do
- ✓Cleaning. Your cleaners go in after our repairs, not before
- ✓Plumbing, HVAC and roofing, which need their own licensed trades
- ✓New circuits or rewiring. Light fixtures and hardware are swapped like for like only
Proof You Can Check
- Bonded and insured. Workers' compensation and business liability on every job. A certificate of insurance comes with the proposal on request.
- 5.0 on Google, 4 reviews. Read them.
- Working since 2020. The Apartment Turnovers is the rental turnover team of All Purpose Anytime Services LLC.
- A real address. 6965 Heather Drive, Suite A, Bryans Road, MD 20616.